Complaints procedure Van Rosmalen Kliniek

The Van Rosmalen Kliniek tries to treat, care for and inform you in the best possible way. We find it important that you are satisfied with our care and services. Nevertheless, things can go differently than you expected. This can be cause for filing a complaint. It is important for both you and us that you let us know what you are not satisfied with. After all, we can learn from your complaint. You can trust that the clinic will take your complaint seriously and handle it with care. More information on filing a complaint and the subsequent procedure can be found below. 

What is a complaint?
A complaint is an expression of dissatisfaction. This may relate to the treatment and/or pre- or aftercare, but also to the way a client is treated by an employee. In addition, a complaint may relate to matters of an organizational nature. 

Do you have a complaint?
If you have a complaint, you can communicate it to us by phone, in person or by email. In the first instance, an attempt will be made to resolve the complaint together with you and the relevant practitioner, with or without the intervention of the internal complaints coordinator. 

Independent complaints officer
Would you like to submit a complaint directly to an independent party? Then you have the option of submitting your complaint to an independent complaints officer of DOKh, to which the Van Rosmalen Kliniek is affiliated.

The complaints officer will guide you and mediate between you and the practitioner. 

More information: www.dokh.nl/geschillen-en-klachtenregeling/patient/een-klacht-over-uw-arts

DOKh arbitration body
If the complaint cannot be handled satisfactorily via the independent complaints officer either, you can turn to the DOKh Dispute Resolution Authority. The DOKh complaints officer will then guide you through this process.

More information: www.dokh.nl/geschillen-en-klachtenregeling/patient/een-geschil-met-uw-arts

Dispute body
The Van Rosmalen Kliniek is affiliated with the DOKh Foundation’s group complaints and disputes body.

More information: www.dokh.nl/geschillen-en-klachtenregeling

Complaints coordinator Van Rosmalen Kliniek:
If you have any questions about this complaints procedure, you can ask the clinic’s complaints coordinator by sending an e-mail to info@vanrosmalenkliniek.nl t.a.v. complaints coordinator.